Privacy Policy

Last updated: June 11, 2026

This Privacy Policy describes how 2268988 Alberta Ltd. operating as MileStone Couriers(“we”, “us”, “our”) collects, uses, and shares information when you use our same-day courier service serving Edmonton, St. Albert, Sherwood Park, Beaumont, Nisku, Devon, and Leduc, Alberta, Canada. By using our service you agree to the practices described below.

Information We Collect

We collect information you provide directly when placing a booking:

• Name and phone number of the booking contact
• Pickup and dropoff addresses and any delivery instructions
• Package description and declared value
• Payment information — processed directly by Stripe; we do not store raw card numbers on our servers
• Device and usage data collected automatically (IP address, browser type, pages visited) through standard web server logs and analytics

How We Use Your Information

We use the information we collect to:

• Process and dispatch your delivery
• Send booking confirmations, delivery updates, and tracking notifications
• Process payments and issue receipts
• Respond to customer support inquiries
• Improve our service and diagnose technical issues
• Comply with applicable laws and regulations

SMS / Text Messaging

By providing your mobile phone number and booking a delivery, you consent to receive transactional SMS messages from MileStone Couriers. The types of messages we send are transactional only:

• One-time login passcodes for account authentication
• Booking confirmations
• Delivery and tracking status updates
• Job alerts sent to registered drivers

We do not send marketing or promotional text messages.

We do not sell or share your mobile number or SMS opt-in/consent with third parties or affiliates for marketing purposes.

Message frequency varies based on your activity and orders. Message and data rates may apply. To stop receiving SMS messages, reply STOP to any message. For help, reply HELP or email support@milestonecouriers.ca.

Third-Party Service Providers

We share your information only with the third-party processors necessary to provide the service:

• Stripe— payment processing. Stripe may collect and store payment card information subject to their own privacy policy.
• Twilio— SMS delivery for booking notifications and authentication codes.
• Supabase— database storage and user authentication.
• Mapbox— address lookup and route calculation.

We do not sell your personal information to any third party.

Data Retention

We retain booking records and associated contact information for as long as necessary to fulfil the purposes described in this policy, including any legal or accounting obligations. You may request deletion of your personal data by contacting us at the address below.

Your Rights

Subject to applicable Alberta and Canadian privacy law (PIPEDA), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for SMS communications at any time by replying STOP

To exercise any of these rights, contact us at support@milestonecouriers.ca.

Contact

Questions about this Privacy Policy? Contact us at:

2268988 Alberta Ltd. (MileStone Couriers)
Edmonton, Alberta, Canada
support@milestonecouriers.ca